Verizon Doesn’t Know The Difference Between Dollars and Cents

A Verizon customer was quoted 0.02 cents per kilobyte of data usage and was charged 0.02 dollars instead. That is, he was charged 100 times more than he was quoted. However, Verizon apparently doesn’t know the difference between dollars and cents, and all of the reps he speak to believe that $0.02 is equal to $0.0002. (Google’s calculator gives the correct conversion.) He has posted a recording his conversation with Verizon that is difficult to listen to: at one point, the floor manager admits that she’s “not a mathematician” yet still insists that the billing was correct.

This is interesting, because some Verizon Wireless documentation notes that picture messages cost 0.25 cents. Technically, that should mean I should be charged $0.0025 per message; however, I assumed that the pricing was in error and they really meant 25 cents. Maybe this guy will force Verizon to fix these errors, and if he does, I should call about the hundreds of dollars I’ve been overcharged in the last few years…

By Reid Burke

Hi, I'm @reid. I work on developer tools at Yahoo. I serve at Awakening Church with a focus on technology. I also enjoy riding motorcycles.

1 comment

  1. I’ve been overbilled nearly every bill that I’ve had from Verizon since I got my phone in July.
    No wonder Verizon does so well, it’s because they cheat their customers out of their money.
    Hmm..and Verizon can’t even tell the difference between cents and dollars?
    Altel anyone?

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